Refund policy

Due to the nature of our products being custom made, all sales are final and non-refundable / non-returnable.

All wigs are pre-made in overseas factories where they are then shipped to CocoStylez to be colored. We custom color all our wigs. Please make sure you have chosen your proper head measurements. There is a possibility the colors of wigs will not be EXACTLY like the picture but we will try our best to get colors as close as possible.

If purchasing a physical product, an Authorization Form must be filled out before the product is shipped or the order will be cancelled and refunded. This can be found under the "Authorization Form" tab.

If purchasing a virtual product, you give up all rights to a dispute because of immediate electronic delivery after purchase.

By completing your order, you are confirming that you understand this policy and you will not file a dispute for your order. If there is an issue with your order, you can contact VIA Instagram Direct Message or our email or and we will be happy to assist you. You have 14 days after you have received your order to email us with an issue. After the 14 day period, we will not be able to help you.

We are not responsible for shipping issues. After your order is shipped, we are not liable for any lost or stolen packages. If you have an issue with your shipment, you must contact the carrier.

By purchasing from CocoStylez you are confirming that you are the customer and card holder of the purchase and you authorize purchase as well. 

If you have any questions, feel free to contact us before placing your order.